Services are now being restored.
If you registered your M1 Panel between 1st of April 2024 and 15th of November 2024, please contact us for assistance.
All other customers, Your panels should come online automatically. If they do not please contact us.

** Please provide your 8-digit Cloud ID when reaching out to us. **
We appreciate everyone's patience.

PlanetM1 Cloud

Cloud Based Control for your Elk / Ness M1

No Port Forwarding or Static Public WAN IP address required!

Tutorials

Getting an M1 Cloud Account ID

This tutorial will show you how to get an M1 Cloud Account ID from the M1XEP.

Registering your M1 to our Cloud

This tutorial will step you through the steps to setting up and registering your M1 to our cloud service.

Difference between direct connect and the cloud

This tutorial will explain the difference between a direct connection and a cloud connection.

Push Notifications

This tutorial will explain how the cloud push notifications work and how to enable them.

TimeZone Settings

This tutorial will explain how to change the timezone setting on the cloud for your M1.

DNS Server Settings

This tutorial will explain how to set a Primary & Secondary DNS server in your M1XEP.

Verify Function Keys

This tutorial will explain how to enable the Verify function keys feature.